Terms of Service

Last updated: March 2026

These Terms of Service govern your use of the Travel eSIM website and your purchase of travel eSIM products. By using this website, you agree to these terms.

1. Service

Travel eSIM provides digital travel eSIM products for compatible, unlocked eSIM-enabled devices. Coverage, speeds, supported networks, and service quality may vary by country, device, and local carrier conditions.

2. Device Compatibility

It is your responsibility to ensure that your device is eSIM-compatible and unlocked before purchase. Device compatibility may vary by manufacturer, model, region, and carrier lock status.

3. Delivery

After successful payment, your eSIM QR code and related instructions are delivered digitally. Delivery times are typically fast, but may vary due to email routing or third-party service delays.

4. Activation and Usage

  • Your plan starts when the eSIM first connects to a supported network in the destination.
  • Hotspot / tethering is supported on all current plans.
  • Actual speeds and coverage depend on the local network and device conditions.

5. Refund Policy

Refunds are available if the eSIM QR code has not been activated, or if the eSIM itself has not been activated. Once an eSIM has been activated, it is generally considered used and may not be refundable, except where required by law or where a verified service issue applies.

6. Acceptable Use

You agree not to misuse the service, attempt unauthorized access, interfere with networks, or use the service for unlawful activities.

7. Limitation of Liability

To the maximum extent permitted by law, Travel eSIM is not liable for indirect, incidental, special, or consequential damages arising from use of the service, including losses caused by device incompatibility, local network outages, travel disruption, or user configuration errors.

8. Changes

We may update these terms from time to time. Continued use of the website after changes are posted means you accept the updated terms.

9. Contact

For support or legal questions, contact info@travelesim.me.

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